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Critical Access Hospital Update

Bill Patten addresses a few concerns from the community

There is a lot of interest from the community regarding Holy Cross Hospital's transition to a Critical Access Hospital. Many community members still share concerns and questions regarding the transition and Bill Patten, CEO of Holy Cross Medical Center wanted to take a minute to address to recent concerns. For more information of the conversion, please visit our Critical Access FAQ

The HUM - March 2017

The First Quarterly Taos Health Systems Newsletter for 2017

The HUM is a newsletter that we deliver to the public four times a year. This edition includes many updates regarding the conversions to a Critical Access Hospital as well as important information regarding other changes throughout our health system.

This is the October, 2017 issue:

Read The HUM!

Taos Health Systems Video Updates

Board review by Bill and Steve


In an effort to help our community understand the changes happening in health care and at the hospital, we will be posting regular updates from the administration at Holy Cross Hospital to help share some internal information with the public.

Octover 25, 2017 Meeting Updates:

 

View More Video Updates

We are upgrading our medical record system

We thank you for your understanding and patience as we make this transition.

Holy Cross Hospital is committed to continuously improving the care and services we provide in order to give you healthcare with peace of mind. We are taking a big step forward with your care in mind and we are upgrading our medical record system. This upgrade is going to take some time to get used to. There will not be a lapse in any of our services, but you may see longer wait times and delays when visiting our hospital or one of our clinics. Click the link below for more information on the conversion. 

More Information

Medicaid Assistance at Taos First Steps

Call 575-751-5801 to learn more

The Taos First Steps program is offering Medicaid assistance to any parents with a child aged prenatal to 3 years. We can help with completing applications, re-certifications, checking current status, and other general questions. Please call Drew Holsapple at 575-751-5801 to discuss your needs and make an appointment.

Secure Patient Registration

Holy Cross Hospital is pleased to announce the launch of a new, secure patient registration system called Queue.

Queue will help reduce patient wait-times, identify duplicate records, and provide patients with identity theft protection, all the while modernizing the patient registration experience.

Placed throughout registration areas, Queue multi-touch displays provide a modern registration experience by securely and efficiently collecting patient information. After signing in using Queue, patients can monitor their wait-time via digital displays in waiting areas.

Patient satisfaction makes up 30% of the hospital quality rating which is tied to how Medicare reimburses the Physicians and hospital for patient care. The time it takes to be registered is one of the largest factors in patient satisfaction.

In fact Patients spend an average of 22 minutes waiting to see a healthcare provider, according to a survey of 2.4 million patients by Press Ganey Associates. The same report found patient satisfaction dropped significantly with each five minutes of waiting time. Queue’s streamlined processes have been shown to reduce wait-times by as much as 80 percent in some hospitals.

“The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible,” said Brian Chew, Compliance Officer for Holy Cross Hospital. “In seconds, the simple Queue multi-touch display conveniently collects the information needed, streamlining the registration process so patients spend less time in the waiting room and more time with their care team.”

Community Health Needs Assessment

The Community Health Needs Assessment 2016 Report

Holy Cross Hospital recently completed an assessment of health needs for residents in Taos County. The hospital also developed a plan for using its services to respond to the significant community needs identified in the report. A copy of the report is available for your review here and is available for inspection and copying in the hospital’s administrative office, M-F, 9 am to 4 pm.

 

 

Holy Cross Hospital will revise its implementation efforts each year and undertake a new study to revise this report in two to three years. Your review is encouraged and submission of comments for consideration is welcomed. Please take the time to review the needs identified in the report and help the hospital take actions to make improvements resulting in Taos County being an increasingly healthy place to live.

For further information please contact Monica Griego in the Development Department at (575) 751-8929.

Taos Health Systems Behavior Standards

We have made a Commitment to Excellence

We launched our Commitment to Excellence (C2E) initiative in October and are already immersed in training, education, and guidance from the Studer Group.

Part of our C2E requires that all departments throughout our organization review and follow our new Behavior Standards. All employees recognize the importance of the effort as well as to promise their own participation by signing a document confirming their participation.

THS Behavior Standards >

Holy Cross Hospital is here for you.