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Taos Health Systems Video Updates

Board review by Bill and Steve

In an effort to help our community understand the changes happening in health care and at the hospital, we will be posting regular updates from the administration at Holy Cross Medical Center to help share information with the public.

February 28th, 2018 Board Meeting Updates:


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Taos County Commission Financial Report

Bill Patten reports on HCMC's Financial Issues

The last year has been challenging for Holy Cross Medical Center. While the quality of care for our healthcare family is still top notch, we have experienced some unfortunate and unexpected financial issues. Many of these issues involve delays in reimbursements and are creating a 'logjam' in the billing department at HCMC. While the financial issues are not completely resolved, the administrative team at Holy Cross Hospital was able to collect on many unpaid reimbursements and were able to avoid requesting to use Mill Levy funds to cover payroll.

Mill Levy Update

An update on the current status of the mill levy funds

We apologize for the delay in mill levy updates. We have added new information and materials to our mill levy update section. We haven't been posting regular updates because we have only used funding from the mill levy once in the last two years. We believe in transparency regarding the levy and we will do our best to keep the community informed. Thank you for your patience and understanding. 

Mill Levy Update >

Critical Access Hospital Update

Bill Patten addresses a few concerns from the community

There is a lot of interest from the community regarding Holy Cross Hospital's transition to a Critical Access Hospital. Many community members still share concerns and questions regarding the transition and Bill Patten, CEO of Holy Cross Medical Center wanted to take a minute to address to recent concerns. For more information of the conversion, please visit our Critical Access FAQ

We are upgrading our medical record system

We thank you for your understanding and patience as we make this transition.

Holy Cross Hospital is committed to continuously improving the care and services we provide in order to give you healthcare with peace of mind. We are taking a big step forward with your care in mind and we are upgrading our medical record system. This upgrade is going to take some time to get used to. There will not be a lapse in any of our services, but you may see longer wait times and delays when visiting our hospital or one of our clinics. Click the link below for more information on the conversion. 

More Information

Medicaid Assistance at Taos First Steps

Call 575-751-5801 to learn more

The Taos First Steps program is offering Medicaid assistance to any parents with a child aged prenatal to 3 years. We can help with completing applications, re-certifications, checking current status, and other general questions. Please call Drew Holsapple at 575-751-5801 to discuss your needs and make an appointment.

Community Health Needs Assessment

The Community Health Needs Assessment 2016 Report

Holy Cross Hospital recently completed an assessment of health needs for residents in Taos County. The hospital also developed a plan for using its services to respond to the significant community needs identified in the report. A copy of the report is available for your review here and is available for inspection and copying in the hospital’s administrative office, M-F, 9 am to 4 pm.



Holy Cross Hospital will revise its implementation efforts each year and undertake a new study to revise this report in two to three years. Your review is encouraged and submission of comments for consideration is welcomed. Please take the time to review the needs identified in the report and help the hospital take actions to make improvements resulting in Taos County being an increasingly healthy place to live.

For further information please contact Monica Griego in the Development Department at (575) 751-8929.

Taos Health Systems Behavior Standards

We have made a Commitment to Excellence

We launched our Commitment to Excellence (C2E) initiative in October and are already immersed in training, education, and guidance from the Studer Group.

Part of our C2E requires that all departments throughout our organization review and follow our new Behavior Standards. All employees recognize the importance of the effort as well as to promise their own participation by signing a document confirming their participation.

THS Behavior Standards >

Holy Cross Hospital is here for you.