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Taos Health Systems Video Updates

Board review by Bill and Steve

In an effort to help our community understand the changes happening in health care and at the hospital, we will be posting regular updates from the administration at Holy Cross Hospital to help share some internal information with the public.

January 25, 2017 Meeting Updates:


View More Video Updates

Critical Access Hospital Forums

Taos Health Systems is exploring the conversion of Holy Cross Hospital into a  Critical Access Hospital. CEO Bill Patten wants to make sure that all questions are answered and that the community is given the same education and opportunity to ask questions as the internal stakeholders when it comes to converting the hospital.

Public forums will be held at the KTAOS Solar Center on January 11th and 24th, both will be from 5pm to 7pm. Finger foods and refreshments will be served. 

CAH Forums:

January 11th - 5:00pm - 7:00pm
January 24th - 5:00pm - 7:00pm

Can't make one of the public forums? View the pdf presentation here, or watch a video of our press conference and presentation with CEO Bill Patten:

The HUM - December 2016

The Taos Health System's Newsletter

The December newsletter for the Taos Health Systems family is available below. 

Read the HUM  >

Secure Patient Registration

Holy Cross Hospital is pleased to announce the launch of a new, secure patient registration system called Queue.

Queue will help reduce patient wait-times, identify duplicate records, and provide patients with identity theft protection, all the while modernizing the patient registration experience.

Placed throughout registration areas, Queue multi-touch displays provide a modern registration experience by securely and efficiently collecting patient information. After signing in using Queue, patients can monitor their wait-time via digital displays in waiting areas.

Patient satisfaction makes up 30% of the hospital quality rating which is tied to how Medicare reimburses the Physicians and hospital for patient care. The time it takes to be registered is one of the largest factors in patient satisfaction.

In fact Patients spend an average of 22 minutes waiting to see a healthcare provider, according to a survey of 2.4 million patients by Press Ganey Associates. The same report found patient satisfaction dropped significantly with each five minutes of waiting time. Queue’s streamlined processes have been shown to reduce wait-times by as much as 80 percent in some hospitals.

“The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible,” said Brian Chew, Compliance Officer for Holy Cross Hospital. “In seconds, the simple Queue multi-touch display conveniently collects the information needed, streamlining the registration process so patients spend less time in the waiting room and more time with their care team.”

Community Health Needs Assessment

The Community Health Needs Assessment 2016 Report

Holy Cross Hospital recently completed an assessment of health needs for residents in Taos County. The hospital also developed a plan for using its services to respond to the significant community needs identified in the report. A copy of the report is available for your review here and is available for inspection and copying in the hospital’s administrative office, M-F, 9 am to 4 pm.



Holy Cross Hospital will revise its implementation efforts each year and undertake a new study to revise this report in two to three years. Your review is encouraged and submission of comments for consideration is welcomed. Please take the time to review the needs identified in the report and help the hospital take actions to make improvements resulting in Taos County being an increasingly healthy place to live.

For further information please contact Monica Griego in the Development Department at (575) 751-8929.

Holy Cross Hospital is here for you.