The HUM - November 2016
The Taos Health System's Newsletter
The November newsletter for the Taos Health Systems family is available below. In this issue, you can look forward to an overall health system update from Bill Patten, information on the new location for High Road Dermatology, information about Net Learning, and much more!
Cancer Support Services
Holy Cross Hospital's Cancer Support Services provides non-medical support to people in Taos & Colfax Counties experiencing cancer. Our services support emotional well-being and ensure that basic needs are met, in order to ease stress, promote healing and improve the quality of the life for patients and their families.
Services provided to clients include: Health care navigation, support groups, housecleaning, massage, acupuncture, yoga and other modalities, fitness and lifestyle coaching, and assistance with transportation and lodging.
Secure Patient Registration
Holy Cross Hospital is pleased to announce the launch of a new, secure patient registration system called Queue.
Queue will help reduce patient wait-times, identify duplicate records, and provide patients with identity theft protection, all the while modernizing the patient registration experience.
Placed throughout registration areas, Queue multi-touch displays provide a modern registration experience by securely and efficiently collecting patient information. After signing in using Queue, patients can monitor their wait-time via digital displays in waiting areas.
Patient satisfaction makes up 30% of the hospital quality rating which is tied to how Medicare reimburses the Physicians and hospital for patient care. The time it takes to be registered is one of the largest factors in patient satisfaction.
In fact Patients spend an average of 22 minutes waiting to see a healthcare provider, according to a survey of 2.4 million patients by Press Ganey Associates. The same report found patient satisfaction dropped significantly with each five minutes of waiting time. Queue’s streamlined processes have been shown to reduce wait-times by as much as 80 percent in some hospitals.
“The addition of Queue to our registration process is a natural next step in our ongoing effort to create the best patient experience possible,” said Brian Chew, Compliance Officer for Holy Cross Hospital. “In seconds, the simple Queue multi-touch display conveniently collects the information needed, streamlining the registration process so patients spend less time in the waiting room and more time with their care team.”
Community Health Needs Assessment
The Community Health Needs Assessment 2016 Report
Holy Cross Hospital recently completed an assessment of health needs for residents in Taos County. The hospital also developed a plan for using its services to respond to the significant community needs identified in the report. A copy of the report is available for your review here and is available for inspection and copying in the hospital’s administrative office, M-F, 9 am to 4 pm.
Holy Cross Hospital will revise its implementation efforts each year and undertake a new study to revise this report in two to three years. Your review is encouraged and submission of comments for consideration is welcomed. Please take the time to review the needs identified in the report and help the hospital take actions to make improvements resulting in Taos County being an increasingly healthy place to live.
For further information please contact Monica Griego in the Development Department at (575) 751-8929.
Holy Cross Hospital Updates
Board review by Bill and Steve
In an effort to help our community understand the changes happening in health care and at the hospital, we will be posting regular updates from the administration at Holy Cross Hospital to help share some internal information with the public.
These are the updates on the Board Meeting on September 27, 2016.
Holy Cross Hospital is here for you.
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