Patient Accounts Representative

Posted: June 6, 2019


Responsible for handling daily correspondence to include preparing and submitting requested information and documenting the patient account.  Manages incoming calls.  Takes payments over the phone.  Proveds excellent customer service support at all times.  Ensures accuracy of all duties performed.

Performs duties independently with minimal supervision, operating from specific and definite direction and instructions.  Decisions are of routine or critical nature, made within prescribed operating guidelines, policies, and procedures.  Is responsible for performing job duties within institutional guidelines.

Generally is not supervisory in nature.  

Has both internal and external contacts.  The most common internal contacts are with co-wrkers and the staff of other departments.  The most frequent external contacts are with representatives of insurance carriers, government entities and patients.  Both types of interactions involve information exchange, good customer service and problem solving.

The individual must b e able to prioritize a wide variety of tasks, make decisions, cope with stressful situations, meet tight timeframes, adjust to unexpected or unscheduled demands, and revise wrok accordingly.

Schedule: Full Time (40 hrs/wk)
Contact: Anthony Ralph
Phone: 575-751-5782
Email: aralph@taoshospital.org


Education and/or Experience

  • High School Diploma or GED required.
  • 1-3 years experience in a healthcare environment or equivalent education in medical and/or business field preferred.  Medical billing collection experience preferred.  
  • Knowledge of State, Federal and Health Information Portabilit and Accountability Act (HIPPA) regulations required.
  • Excellent customer service skills required.
  • Communication and organizational skills required.
  • Bilingual in English and Spanish preferred.
  • Computer proficiency and technical aptitude with the ability to utilize Microsoft Office Suite programs required.

This Position is No Longer Available