Employment Employment Opportunity - Holy Cross Medical Center

ROAMS Family Navigator for Union County

Posted: January 5, 2021


The Family Navigator is a frontline health worker who is a trusted member of the community, and has a unique understanding of the community served. Navigators promote efforts to reduce maternal and child health disparities by identifying and navigating access to a wide range of social and material resources available for perinatal moms. Navigators work closely with mothers, their natural supports, social service agencies, and medical and behavioral health providers to develop and coordinate a care plan that is culturally/linguistically appropriate, trauma-informed, and strength-based. They help mom’s access services that promote health and health literacy, reduce barriers or lack of resources, and support the uptake of home visiting services and breastfeeding supports that utilize best practices for imparting parenting skills and infant care. 

Expected Hours of Work: Generally Monday – Friday, normal business hours.

Personal Protective Equipment: Able to don and doff facility provided personal protective equipment when required to perform work duties .

Travel: Must have reliable transportation, valid driver’s license, and vehicle insurance.
Travel required for this position to HCMC and affiliated entities and possible training workshops. 

Schedule: Part-time (24 hours)
Contact: Colleen Durocher
Phone: 575-770-1168
Email: CDurocher@taoshospital.org


1. Education & Experience:
• High School Diploma or equivalent, required.
• Associate Degree preferred.
• Experience in social services, healthcare, or related field preferred
• Experience in maternal/child health preferred.

2. Licenses/Certification/Registration:
• Certification as a Community Health Worker (CHW-C); or ability to obtain within one year of employment, required.

3. Job Knowledge:
• Knowledge of and shared lived experience with the community served.
• Knowledge maternal/child health preferred.
• Competence in widely agreed-upon principles of client-centered practice: empathic, strengths-based, health-literate, trauma-informed, stigma-free care and services.
• Understands fundamentals of evidence-based behavior change, and can support and build on client needs, goals, strengths, and abilities to work towards goals.
• Is fluent in how social determinants of health shape health and health equity, as well as the relationship of health to social justice.

4. Skills & Abilities:
• Ability to communicate easily with others; including demonstrating active listening skills, and communicating with people from different backgrounds, life experiences, and cultures.
• Employs communication that is inclusive, person-first, and culturally/linguistically/developmentally appropriate.
• Ability to identify and navigate the social service systems and advocate for others.
• Ability to work independently and as part of a team.
• Demonstrates healthy boundaries.
• Utilizes person-centered approaches for helping people understand and feel empowered to address health risks for themselves or families.

* Demonstrated response to stressful situations with calmness and professionalism.