FAQ

Patient Portal

Some of my information is wrong. How do I correct this?

Please contact us at 575.737.3332.


What if I need help?

Please notify Holy Cross Hospital at 575.737.3332. The department is available Monday through Friday, 8 am – 5:00 pm.


How do I communicate my medical concerns?

Holy Cross Hospital's patient portal is not used to communicate medical concerns with your doctor. IF YOU ARE EXPERIENCING AN URGENT MEDICAL PROBLEM, PLEASE CALL 911 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.


How do I get the complete set of my medical records?

You can obtain your medical records by contacting Holy Cross Hospital at 575.737.3332.


I don't have an email address, how do I get one?

There are many free email services available to use. Any email service is compatible with your Patient Portal. If you are looking to create a free email account, some of the more established email providers are:

  • Gmail from Google (http://mail.google.com )
  • Outlook.com from Microsoft (http://www.outlook.com )
  • Yahoo! Mail from Yahoo (http://login.yahoo.com )

How can I update my email address in my Patient Portal?

To change the email address that your Patient Portal uses for sending activity, password reset, or other communications, please contact us at 575.737.3332, or click on the preference button at the bottom of the page to update the data.


What information can I see in my Patient Portal?

You can see information from your medical record such as laboratory and radiology test results, medications, allergies, medical history, and current health issues. You may also print a Health Summary for your records.


Is my Patient Portal secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. My Patient Portal uses the latest encryption technology. All Patient Portal messaging is done while you are securely logged on to our website.


Can I also see my family members’ health records?

Yes, this is called Proxy Access. For a child under 18, this allows a parent or legal guardian to log into their Patient Portal account, and then view information regarding their child. 

Once a child turns 18, a parent can only access the child’s patient medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please contact us at 575.737.3332.


How can I signup?

If you know your Patient Profile Number and you have provided your email address when you last registered, you can Setup an Account Here.

If you do not know your Patient Profile Number:
The patient only receives their “profile Number” at registration, with health information management (HIM) or with a nursing encounter

or

Call: 575.737.3332

Questions? Please call Holy Cross Hospital at 575.737.3332